Refund and Cancellation Policy

There is nothing to cancel. Subscriptions do not renew automatically — when the month you paid for ends, it ends, and nothing further is taken from you.

You keep access for the whole month you paid for, including the last day of it.

If you change your mind within 14 days of paying, and you have worked through no more than a small part of the material, write to us through the contact details on this site and we will refund you in full.

If something on our side stopped you using what you paid for — the platform was down, or a level you subscribed for was not actually available — tell us and we will put it right, by refund or by extending your subscription, whichever you prefer.

After 14 days, or once you have worked through a substantial part of a level, we do not usually refund. Ask anyway if you think your situation is unusual; we would rather hear about it.

Write to us through the contact details on this site with the email address on your account. You do not need to explain yourself at length. We aim to answer within a few working days.

Refunds are returned by Lemon Squeezy to the card or account you paid with. How long it then takes to appear is up to your bank, and is usually a few working days.

If we cancel a live session and do not hold it again, that session is not a separate purchase and there is nothing to refund on its own. If cancelled sessions leave your subscription substantially short of what was advertised, the section above applies.

A seat you reserved and did not use is not refundable on its own. You can cancel a reservation at any time so that somebody else can take the seat.